Change in HMO regulations made it mandatory for all the landlords/letting agents across the country to obtain license for the properties coming under HMO licensing category.
With a looming deadline, the client had to identify a team with knowledge who can interact with Councils, talk to Property managers, take payments and complete application on their behalf.
Overview
Multi branch agency in the UK approached TBL for the first time to investigate potential collaboration on an HMO licensing application project to be processed from India.
At that time, TBL had established itself as a provider of technical solutions to the HMO industry, notably with its product, CheckDocs, which was gradually gaining traction in the market. However, the deployment of manpower to handle the submission of license applications to Local Councils across the UK had not been previously considered.
Solution
- TBL offered best practice process to deliver the outcome
- Re-allocated, trained and well- experienced team members to the project
- TBL tackled the problem of taking payments from landlords, making payments to councils and reconciling all this data through PropCo
- Ensuring seamless communication between team in India, PMC (property management centres), councils and Compliance Manager.
- Using technology to increase efficiency and introducing automation where applicable.
Business Value
- The successful implementation and delivery of POC has meant that this is an ongoing operation now.
- Hundreds of HMO applications have been successfully processed
- Introduction of automation where-ever possible to deliver efficiency and greater output in less time
Lettings Outsourcing UK
A virtual extension of your lettings business servicing the Pre-Tenancy Administration, Lettings & Property Management and Client Accounting Services to UK based Letting Agents.
Experience at scale
We have experience working with start-up agents, established agents with over 500 properties and multi-branch agents with a maximum portfolio of 25,000 properties.