Client
A mid-size agency looking for growth and exit
Sector
Residential Lettings
Business challenge
- Senior accounts staff for our client left the business leading to a struggle with the knowledge gap.
- The owner of the business was engaged in discussions with a potential acquirer and wanted to ensure that the accounts data was correct on the system before due diligence.
Overview
An interesting and highly confidential project that TBL had to undertake with an owner of a business who had a problem to solve before he could sell his business.
Solution
- TBL Kaypio team created process documents and ensured the owners had a high-level view of the operations.
- Periodic meetings were held to keep stakeholders updated.
- TBL Kaypio team conducted a discovery and fact-finding exercise to identify gaps. This was shared with the customer and areas of concern discussed transparently.
- TBL allocated two Senior PropCo Accounts team members from the Kaypio team to handle this as a one-off project.
- The time scales were tight and the fact that this was a potential acquisition meant this had to be handled in full confidentiality with only the owner being aware of the potential deal.
- Periodic updates and consultation on best practice ways to fix the problems were offered.
Business Value
- Majority of the accounts data was sorted in the limited time available.
- Unreconciled items or problem areas were identified for the benefit of the due diligence.
- TBL therefore successfully delivered the outcome and the Owner managed to sell the business to the party interested.
Lettings Outsourcing UK
A virtual extension of your lettings business servicing the Pre-Tenancy Administration, Lettings & Property Management and Client Accounting Services to UK based Letting Agents.
Experience at scale
We have experience working with start-up agents, established agents with over 500 properties and multi-branch agents with a maximum portfolio of 25,000 properties.